At Khiswa, each item is made specifically against order with lot of care and attention. Therefore, the exchange of the item is possible only for difference in size or any other genuine reason. Returns must reach us within 14 days from the date of delivery. Please return the items in original condition (unworn, unwashed, unaltered) with the tags attached.
The following are not eligible for exchange and will be denied:
Returns received after 14 days from the date of delivery
Damaged, washed, worn or altered items, including items returned with deodorant, makeup, smoke, perfume and/or stains
Items on sale
Before returning for exchange, please make sure that you e-mail at [email protected] with your order number and the reason for exchange.
The original invoice should be send along with the parcel and need to mention the same amount stated in the invoice if asked to declare the value by the courier service. Please note to mention ‘Returned Goods’ on the parcel.
The products made at Khiswa are inspected well to ensure the quality and standard before being dispatched. However, if any product is found faulty or anychange from what has been ordered, kindly email at [email protected] immediately mentioning your order number and the details of received product. This can be exchangedfree of shipping cost.
Khiswa is not responsible for any return packages that are lost or damaged.
Once we receive the return package, it would take 14 business days for it to be processed. An email confirmation would be send when the exchanged product is ready for dispatch. Original and returned shipping costs are non-refundable.
Khiswa reserves the right to determine eligibility for exchange, and to update the Policy at any time without notice.